SHIPPING AND RETURN POLICIES

 

SHIPPING POLICY:


We do our best to ship eBook Readers as soon as possible. Most part of orders are shipped within 24-48 hours after order confirmation. We ship to continental U.S., Alaska, Hawaii, Canada, Australia, New Zelandia, Central and South America and other countries. Shipments outside U.S. are only retail orders to residential addresses. No returns from abroad are accepted.


Our eBook readers are rather expensive stuff. Our shipping rates are based on the carriers which provide us with insurance and tracking possibilities. They are a little higher then general carriers. Exact shipping cost is shown in your order form. It begins from approximately $12 per one parcel containing one eBook reader for ground shipping, $20-25 for expedited shipping and $30-40 express shipping throughout continental U.S.Shipments within USA can be arranged through USPS, UPS or FEDEX as per our choice.  All shipments abroad are arranged by USPS priority. Approx cost is $60.


RETURNS AND REFUNDS POLICY:


Returns Policy Overview


Within 5 days after reception of the parcel you must check and get sure that your ereader is in working condition and all accessories are included. If anything is wrong we will replace unit or send you necessary accessories for our account.


You may return new, unopened eBook Readers and other products  sold and fulfilled by us within 30 days of delivery and get refund. Items should be returned in their original product packaging. 


You can also return your eBook Reader sold and fulfilled by us and get refund within 30 days of the day you received it, as long as it is in new condition and returned with all the original packaging, manuals, and accessories. Your eBook Reader is not eligible for return and refund after the 30-day return period has expired.


You should expect to receive your refund within four weeks of giving your package to the return shipper. We'll notify you via e-mail of your refund once we've received and processed the returned item.  We reserve right to charge any return with restocking fee up to 20% cost of the returned ereader.


Returning eBook Reader


To return your eBook Reader within 30 days of receipt:

Prepare eBook Reader for shipping: Please place your eBook reader in the original packaging and be sure to include all manuals and accessories. 


Get RA number from us: 


Contact eBook reader Support for assistance with your return. You must request an RA ( RETURN AUTHORIZATION ) number prior to returning any equipment to us. Customer Service will respond via email with the RA number and return instructions. NO RETURNS WITHOUT RA NUMBERS ARE ACCEPTED AND WILL BE REJECTED AND SENT BACK TO YOU FOR YOUR OWN COST.

Give return package to the shipper: Please do not forget to indicate RA NUMBER ON THE PARCEL.


Warranty Service


Your eBook reader is covered by a One-Year Limited Warranty. If you need service under the warranty or would prefer some personal assistance, please contact us so we can help determine how best to help you. We'll gladly provide service or a replacement according to the warranty guidelines. You can get more information about your eBook reader warranty at Custom help pages.


Contact Us


to reach eBook reader Support via phone or e-mail eBooksreader@eBooksreader.com . You can also reach us by calling toll free numbers: 1-800-2731541.


Items that are Not Returnable


We do not accept returns of the following items:


  1. Items more than 30 days after delivery

  2. Items shipped outside U.S.

  3. Any product missing the serial number, EAN or UPC

  4. Items purchased from other sellers 

  5. Items sent to us without Return Authorization Numbers


Calculating Your Refund


Refund will be issued for new, unopened ereaders sold and fulfilled by us and returned within 30 days of delivery.  We reserve right to charge any return with restocking fee up to 20% cost of the returned ereader.


The following conditions and exceptions also apply:


Partial refunds:


Any ebook reader that is not in its original condition, is damaged, or missing parts for reasons not due to our error: up to 50% of item's price. Items with broken display are not refundable.

 


телефон 1-800-273-1541 support@ereaders-ebooks.com

BEARFORD CORP - OFFICIAL DISTRIBUTOR IN U.S. AND CANADA OF eBook readerS ONYX BOOX 60 MADE BY ONYX INTERNATIONAL AND EBOOK READING DEVICES WISEREADER HANVON N516, N518, N526 MADE BY Hanwang Technology

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